BMO Artificial Intelligence
We’re harnessing the power of technology and artificial intelligence to better meet our clients’ needs. Risk management and governance practices will guide us as we redefine what’s possible in financial services.
Our areas of focus
Client experiences
BMO uses AI to personalize client experiences across personal banking, wealth, and commercial services.
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Team augmention
BMO uses AI to power teams to help its employees work more effectively and deliver better outcomes.
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Business automation
BMO uses AI to unlock efficiency and deploy agentic solutions in client services and credit decisioning.
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Responsible AI
BMO operationalizes accountability, fairness, transparency, and trust through its principles and governance.
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From prediction engines to decision engines: Building an agentic decision intelligence layer
Operationalizing AI through intelligent decision systems.
Read articleReturn on Intelligence: Leading through transformation: Why AI success starts with systems, culture, and trust
Presented by the BMO Institute for Applied Artificial Intelligence & Quantum In this episode of Return on Intelligence on Markets Plus, Kristin Milchanowski sits down with Lt General Ross Coffman (Ret.) Army Futures Command to explore why so many organizations struggle to scale AI and technology investments. While companies continue to prioritize new tools and capabilities, the conversation underscores a fundamental […]
Read articleHelping wealth professionals focus on what matters most
In wealth management, our professionals’ greatest asset is time. The more time spent understanding client goals, navigating complex financial decisions and building trusted relationships, the greater the value they can deliver. At BMO Wealth, AI is not replacing human advice, it is amplifying advisor capacity and effectiveness. By removing friction from workflows and making expertise […]
Read articleAI and the future of personalized advice
In wealth management, the most valuable advice often comes at pivotal moments in a client’s life, including events like preparing for retirement, selling a business, receiving an inheritance, or navigating market uncertainty. The challenge is identifying those moments early enough to provide meaningful guidance. At BMO Wealth Management, AI is helping advisors do exactly that: […]
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Our AI Advances
60% reduction in calls to the internal help desk
Lumi
A GenAI assistant that gives frontline staff instant access to policies and procedures to guide client interactions.
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Supported 10,000+ advisor inquiries
Rovr
An AI-powered digital assistant for Insurance advisors, providing real-time access to policy, process, and underwriting intelligence, developed in-house.
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Helps surface information quickly and consistently
Nexa
An intelligent knowledge assistant for Private Wealth teams, providing instant answers to questions on products, policies, compliance, operational processes onboarding, and account administration.
Read moreResponsible AI Principles
We exercise oversight and meaningful human control over the design, use, and outcomes of AI to confirm alignment to our values, regulatory obligations, and purpose.
We take steps to identify and mitigate unacceptable biases that can arise during the development and use of AI to ensure that outcomes for our clients, partners, and employees are consistent with our values of integrity, inclusion, responsibility, and empathy.
We maintain information relevant to the design, operation, and use of AI and ensure an appropriate level of disclosure to support informed decision-making, build AI literacy, and facilitate trusted technology experiences.
We make design decisions that are use-case driven to confirm that stakeholders can accurately understand how and why outputs have been reached, where appropriate and technically feasible.
We are committed to respecting the privacy and confidentiality of the personal information entrusted to us in alignment with our Global Privacy Principles, including any personal information used in or resulting from the development, operation, or use of AI.
We monitor AI systems to ensure that they perform as designed and intended, leveraging contextually relevant benchmarks and measures to proactively identify and respond to changes in AI system performance.
We take steps to identify and defend against adversarial actions that threaten the confidentiality, integrity, and availability of AI systems and underlying data.
We will seek to leverage the benefits of AI in how we offer products and services that support our clients in their own sustainability, decarbonization and resilience objectives, while proactively managing the environmental and social risks related to the use of AI.
Our partnerships
We’re working with industry partners and community organizations to deliver best-in-class experiences.
Where vision meets opportunity
BMO Institute for Applied Artificial Intelligence & Quantum
Dr. Kristin Milchanowski is leading our AI innovation efforts as our Chief AI & Quantum Officer and Founding Director, BMO Institute for Applied Artificial Intelligence & Quantum
AI careers
Build your AI career at BMO, where we're advancing responsible innovation at scale across global banking.
